To combat the online giant, specialty stores must foster a sincere, authentic relationship with their customers, as well as deliver a great service experience that will bring them back to Main Street.
There has been a lot of doom and gloom in the retail sector lately, but brick-and-mortar stores are not going anywhere any time soon.
First it was multi-channel, then omni-channel and now concepts such as unified commerce and universal customer. What is a retailer supposed to do to digest this plethora of concepts, what is the hierarchy of their importance?
If you’re looking to grow order fulfillment from your store, along with offering in-store pick up from online orders, then you need to reconsider your omni-channel strategy.
The pace of change in the retail landscape, and the expectations of today’s technologically-sophisticated consumers can be daunting to retailers struggling to respond.
The Amazon effect is being touted as the reason so many retailers are struggling today, and although there is much truth to it, the death of brick-and-mortar stores is simply not going to happen.
If your stores are still unable to read EMV chip cards, you may have noticed a very disturbing trend as of October 1: automatically losing chargebacks on Visa and MasterCard transactions with no recourse.
Retailers who were lagging in EMV readiness are now seeing the true cost of not upgrading their software and hardware.
Is your retail business a “winner” or a “laggard”? Expert Michael Dattoma breaks down a recent retail survey by Retail Systems Research.
A retailer wants to learn how to get to know his customers better through the use of technology.
It’s the final countdown to the credit card fraud liability shift to retailers. Are you prepared?
A reader asks POS systems expert Michael Dattoma, “How does Apple Pay work and how I can prepare my store for it?”
A retailer facing a costly software and hardware upgrade gets some advice from Michael Dattoma, our retail technology expert.
Michael Dattoma takes a question from a frustrated store owner about updating POS technology and becoming an omni-channel retailer.
Michael Dattoma: Are you giving your customers a cohesive brand experience between your stores and e-commerce, or are you still in denial?
POS systems expert Michael Dattoma on what you need to know about the big switch to EMV cards and the coming shift in fraud liability to merchants.
Michael Dattoma takes a question from a retailer who’s considering a change from a premises-based point-of-sale system to a cloud-based system.
Point-of-sale systems expert Michael Dattoma takes a question from a retailer who asks about the advantages of hosted, cloud-based POS systems.
Michael Dattoma: the truth is the majority of merchants will not see much—if any—of the savings due them from the Durbin Amendment, which has effectively dropped the cost of debit card transactions by over 80 percent.
Q: I understand there are some really high penalty rates with Visa and Mastercard for not following proper procedure. How do I know if I am doing things correctly so I can avoid penalty fees? A: Yes, you are correct, and this will lead me deeper into the topic of …
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